RESET STUDENT PASSWORD AND UPDATE SECURITY RECOVERY OPTIONS Below are a few applications that are available to students at all Norwalk Public Schools. ClassLink is the only access to these applications - If you need assistance with access or understanding ClassLink please visit the IT FAQ page. Student passwords will no longer be reset over the phone. Staff only requests, called into the Help Desk, will be accepted and a ticket will be generated in the SYAM ticketing system. The requestor will receive notification of the student's reset password from the SYAM system.