One to One FAQs

One to One FAQs 

Like textbooks, team uniforms and other school property issued to your child, there is a responsibility to take appropriate care of these valuable resources.  

We know loss and accidents may also happen, even when students take good care of the device. In these instances, an insurance plan to cover the repair or replacement cost of district property is offered. We strongly encourage you to purchase the insurance. 

Chromebook Insurance Program Quick Information:

The annual insurance program cost is $25.00 for each Chromebook over a four-year period.
This is intended to provide accidental coverage including physical damage to the device; for example, a cracked or broken screen, liquid spillage, missing keys, or signs of a drop. This is accidental coverage and not for damage that is due to negligence or intentional. 

Determination of negligence, intentional or accidental damage, is handled at the school level.

  • Parents/guardians can pay the Insurance cost through myschoolbucks – in total ($100) or $25 annual installments over a four-year period. The four-year total fee of $100 will appear in your established account. You will have the option of paying your minimal $25 annual fee (which will be deducted from the total amount due or pay any part of the remaining balance.)  

  • Students and families are not responsible for any costs associated with repairs under the Manufacturer’s Warranty. 

  • Repairs due to defects in materials and workmanship under normal use include, but are not limited to: 

• Battery not holding a charge 

• Device will not boot or start the operating system 

• Screen will not illuminate (ONLY brand new, Out Of Box) 

• Track pad or Keyboard not working 

Covered Equipment 

The insurance provided applies to any Chromebook issued to your student by their High School, whether it is the originally issued Chromebook, loaner, or a replacement.

Not Covered:

  • Lost devices and or chargers are not covered by this policy.  A full replacement cost not to exceed $216
  • Intentional marking, defacing, removing inventory label and/or abusing the device, by the student responsible for the device.
  • Intentional Damage -  Students/Parent/Guardian are responsible for full payment of intentional damages to devices by the student responsible for the device.
  • Damage caused by tampering with hardware components or operating system to alter district configurations. 
  • Asset Tags: All Chromebooks will be labeled with a District Asset Tag. Asset Tags are not to be modified or tampered with in any way.   TAMPERED ASSET TAG FEE: $5.00 

Policy Void

 If the school makes the determination that the damage to the device was intentional or caused by abuse. 


  • If you wish to decline the Insurance Device protection plan from Norwalk Public Schools, you agree to pay for any repairs or replacement of the device at a cost not to exceed the replacement value of $216 


Costs (if protection plan is not purchased or damage is not covered for any reason): 

  • Screen Replacement$75 
  • Keyboard Replacement$50 

  • Charger Replacement$20 

  • Device Replacement$216 

What happens if… 

The Chromebook isn’t charged? 

Students are expected to charge their Chromebook every night at home. A fully charged Chromebook will be able to last the entire school day. Should the Chromebook lose power during the day and need to be recharged, students may check with the media center and ask to charge their Chromebook. 

Some models have TWO USBC ports – make sure you are charging from the correct port. 


There is a technical problem with the device? 

Students can visit the media centerA tech ticket will be opened with the IT Department. The media center will handle the process. 


The Chromebook is left at home? 

Parents may drop off student Chromebooks in the school’s Main Office. There will also be a limited number of loaners available in the Media Center that students may check out for the day (if available). 


The Chromebook is broken? 

If the Chromebook is broken students will bring the device to their school Media Center. While the Chromebook is being repaired, they will be given a loaner (if available). 


Non-functioning devices should be turned in to the Media Center so a repair can be logged. District technology staff members can repair many problems in-house. Other problems may require the devices being sent out for repair, which can take a several days or perhaps longer. 



The Chromebook is stolen? 

In the case of a stolen device, students or parent/guardian must present a police report to the school’s principal within 72 hours of the theft. 


The student no longer attends Norwalk Public Schools? 

Chromebooks are the property of Norwalk Public Schools. Should your child leave the district, the Chromebook must be returned to their school. 


The student graduates from Norwalk Public Schools? 

If the $100 Chromebook Insurance fee has been paid in full, your student takes ownership of the Chromebook. A tech ticket will need to be submitted through the Media Center to remove the device from the Norwalk Public Schools management software. 


If there is an outstanding balance due, the student will not receive their diploma until paid in full or the Chromebook is returned in working condition. 


No Expectation of Privacy

Students have no expectation of confidentiality or privacy with respect to any usage of a Chromebook, regardless of whether that use is for district-related or personal purposes, other than as specifically provided by law. The District may, without prior notice or consent, log, supervise, access, view, monitor, and record use of student Chromebooks at any time for any reason related to the operation of the District. By using a Chromebook, students agree to such access, monitoring, and recording of their use. Teachers, school administrators, and the technology department staff may use monitoring software that allows them to view the screens and activity on student Chromebooks.